We are confident that you will love your equipment, but if you are not satisfied, we will gladly accept returns within 30 days of the purchase date with the following conditions:
Please save your original packaging for a minimum of 30 days from the purchase date. We will require equipment to be packed in original packing materials in order to be eligible for a return. Items must be in brand-new condition and unused. Make sure you contact our Customer Care Department within seven (7) days of receiving your item to notify any damages or missing parts.
To be eligible for a return, you must first reach out to our Customer Care Department to get your Return Authorization. Only ship your product after talking to our Customer Care team and receiving a return authorization. Once you have received authorization, returned products must be returned in the same condition that you received them and undamaged in any way. Remember, products have to be returned in their original package. DermaJEM has the right to refuse any returns that are not in their original/resellable condition. Items returned without the original packaging are subject to a 25% restocking fee.
We inspect all returned items and will refund you based on the item’s condition. Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Approved refunds will be processed within five (5) business days after we receive the returns, and a credit will automatically be applied to the original payment method. Allow your bank 5 to 10 business days from our refund receipt to show on your bank statement.
Shipping Charges for Returned or Exchanged are the customer’s responsibility and are non-refundable. If you would like us to provide you with a return shipping label, please note that the cost will be deducted from your refund.
All gifted, complementary, or free items must be returned along with the main unit. If the gifted items are not returned, the full cost of the item will be deducted from the refund.
Customers are responsible for adequately packaging their equipment for return to DermaJEM Headquarters to avoid any possible damage during shipping transit. Any damage resulting from improper packaging and insufficient protection inside the shipping box is the customer’s fault. Items returned must be tightly secured inside the package with accessories safely protected to avoid damage due to shifting during transportation.
Damage to the equipment caused by unauthorized product modifications, abuse, improper packaging, inappropriate use, or use prior to successfully completing all training courses is not covered under warranty and will immediately make the product ineligible for a return.
Large equipment (any device larger than 50 lbs or more – or any device shipped via Freight) is only eligible for a refund if it is pre-authorized by the Customer Care Department to be returned in its original case and is in new/sellable condition within 30 days of purchase. DermaJEM will not issue a refund for any large device (75 lbs or shipped via freight) without its original case.
Please note:
All purchases with terms or third-party financing (Clicklease) are not eligible for a refund. Exchanges only within 30 days of purchase. All purchases that are financed through our zero interest financing internally are not eligible for a return. Exchanges only within 30 days of purchase.
All Serums and all accessories are non-refundable.
Items returned to DermaJEM after 30 days of the delivery date will not be accepted for return or exchange. All returns must have an RMA number and prior authorization.
Disclaimer
All products on the www.dermaJEM.com website are intended for professional use only.
All products on the www.dermaJEM.com website are not intended to treat or diagnose any medical conditions.
The information on this website or any advice from any DermaJEM consultant or trainer is not intended to diagnose or treat medical conditions. It should not be used as a substitute for professional medical advice. Use at your own risk.
If you have questions or need to process a return, please contact us at customercare@dermajem.com or (888) 510-0272.
You can obtain a pre-authorization for returns from DermaJEM by contacting the customer service department at (888) 510-0272 (9.00 AM—6.00 PM EST Florida).
