We are confident that you will love your equipment but if you are not satisfied we will gladly accept returns within 30 days of purchase with the following conditions:
Please save your original packaging for a minimum of 30 days from the date of purchase. We will require equipment to be packed in original packing materials in order to be eligible for a return.
Please notify the Customer Care Department immediately if damage is present when you open your package.
To be eligible for a return, you must reach out to our Customer Care Department first in order to get your Return Authorization. Do not ship your product without talking to our Customer Care team. Once you have received authorization, returned products must be returned in the same condition that you received it and undamage in any way. Remember, products have to be returned in their original package. DermaJEM has the right to refuse any returns that are not in their original condition.
We inspect all returned items and will refund you based on the condition of the item. Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5 business days after we received the returns, and a credit will automatically be applied to the original payment method. Allow your bank 5 to 10 business days from our refund receipt to show on your bank statement.
Return shipping cost will be the responsibility of the customer. If you would like us to provide you with a return shipping label please note that the cost will be deducted from your refund.
Items returned to DermaJEM after 30 days will not be accepted for return or exchange.
For questions or to process a return please contact us at customercare@dermajem.com