DermaJEM is a new-age spa equipment supplier with the goal of helping medspas grow and attract new customers. In a world dominated by experiences, how can you make your medspa standout? This is where DermaJEM steps in; we are your partner to success.
Here are 7 reasons our customers love us – we call it the DermaJEM Advantage.
Every customer gets assigned to a spa expert.
What services are in high demand in your area, and what equipment do you need to take advantage of that demand? This is where our spa experts showcase their expertise and match you with the equipment you need. Your spa expert is available to listen and guide you when you need them.
We help you create a desirable and competitive spa menu.
Attracting and retaining customers are two totally different things. Before you can hope to retain customers, you need to attract them. A competitive spa menu helps attract customers to give you a chance at retaining them.
Every purchase is backed by a 30-day return policy and a 30-month warranty period.
We love our equipment, and our customers love them too! Our equipment is designed to be powerful yet gentle, with easy-to-use interfaces and the ability to connect to a variety of accessories to extend the functional use of almost every device. That being said, our customers enjoy using our devices and love working with our spa experts.
We are constantly releasing new devices
Our R&D department works hard to stay in tune with the latest technology to ensure our devices are modern and industry-leading. This year alone, we’ve released over five new products, including three new devices, a whole new serum line, and a new accessory kit. For the accessory kit, we listened to our customers who wanted to buy replacement device facial tips without having to buy a full set.
Free, live training with every device purchase
There are two ways to claim your free training session. You can meet us in person in our South Florida location, or you can meet us virtually in a live training video call. The goal here is to ensure every customer knows how to use the devices they purchase from us. Our training sessions are handled by our in-house lead esthetician, who trains you on how to properly use the device you purchased in a step-by-step manner. We also share protocols we’ve developed in conjunction with skin care lines we trust.
Aestheticians love using our devices
Our founders have been in the beauty industry for over a decade. In that time, they have worked with estheticians, med spas, and skincare lines from across the U.S. and other countries. When setting out to develop spa equipment, the goal was to always develop a top-of-the-line, result-oriented device that is easy to use, quick to maintain, and with a low operational cost for the med spa.
Aestheticians work hard, we wanted to provide them with a device that would help ease their day-to-day, to remove a lot of the strain associated with other devices. That’s why we released our Anima line of spa equipment.
Dedicated support teams with an ever-evolving support department
Our responsive, friendly support team works fast to resolve support concerns as they arise. Every team member works in-house and is well-versed with our entire line of products, making them an authority when it comes to tackling support tickets. The goal is to provide you with solutions that work and are viable as fast as possible.
DermaJEM set out to be an industry leader from the beginning.
We create long-lasting professional relationships with our customers and want to help you today, tomorrow, and next year. One thing that sets us apart from our competitors is the amount of customer communication touchpoints we have. We want to hear from our customers and to be with them during their growth journey. We were founded by three hard-working women who set out to change the industry. That can only be accomplished by helping our customers grow. Our founders know this, and they make sure every team member is customer-oriented because, at the end of the day, our purpose is to help you attract and retain customers.
Schedule your complimentary consultation with one of our spa experts today.